Isn’t this all free on official websites?+
The facts are public. They live on MilitaryINSTALLATIONS, Garrison access pages, FEMA, DTMO, Fox, five school systems, and JTR chapters. The Guide is the assembly: what to do in what order, what not to invent, and where to click. If you’ve already built that folder yourself, you don’t need us.
How do I open the Guide after I pay?+
Stripe sends you straight back to a thank-you page with the guide already unlocked in that browser — tap Open the guide and you start reading. No email step. On another device, open Sign in and paste the order reference shown on your thank-you and Account pages.
Do you determine flood zones or school ratings?+
No. We link FEMA’s Map Service Center and refuse to call an address “safe.” We do not rate schools. For systems and sourced district facts, use the Huntsville School Guide.
Will you tell me how long a clearance takes?+
No. Recruiters who quote months are guessing. Ask your FSO what investigation is open.
I’m a contractor or GS civilian, not military. Does this fit?+
Yes. Module 04 is the contractor / GS fork: badge or VCC vs CAC, your FSO’s ownership of clearance, and Research Park vs on-post office — written without assuming BAH, TLE, or military in-processing. Dual households (orders plus a badge) run Module 03 and Module 04.
How long does it take to read?+
About 2 h 18 min across all ten modules (138 minutes, summed from the read time on each). The guide opens on Start Here, a ~15-minute version: know your gate, pick your 14-day fork, shortlist three areas.
Does it work on my phone?+
Yes. The guide is a website you read in your browser at /guide — nothing to download or install. The Operator checklists are on-page and print from your browser.
What are the three Operator checklists?+
Before you sign an address (exact address written down, rush-hour drive to your gate timed, FEMA MSC screenshot with panel date, school-system locator by address, HSO or an in-person walk, flood-insurance question asked, lease term against orders or contract risk); In-processing / access (orders or offer letter hand-carried, One Stop, HSO before an off-post lease, sponsor named in writing, VCC / REAL ID plan, Trusted Traveler rules, ACS welcome packet); First 30 days (PCP booked, Blue Card per child, utilities in your name, SECO / Employment Readiness, 30-day prescriptions, DTMO BAH lookup printed). They are checkboxes on a page you tick and print, not a PDF pack.
What is Operator vs Toolkit?+
Operator ($47) is the recommended tier: the ten modules plus the three printable on-page checklists. Toolkit ($97) is the same ten modules and the same three checklists — this edition ships no separate Toolkit pack, so nothing is held back from Operator. Starter ($27) is modules only.
How do refunds work?+
Two ways to qualify: the paid modules don’t match the ten module titles on this page, or an official link or phone number we cite is wrong on the day you use it. Write through /contact within 7 days of purchase for a full refund. Details at /legal/refunds.
Are you affiliated with Redstone or the Army?+
No. See /legal/disclaimer.